Privacy Policy

Last updated: March 27, 2025

At Active Digital, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and protect the information you provide to us through our website https://www.activedigital.ro as part of collaboration for our web design, software development, digital marketing and mobile application services.

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1. Who we are

Active Digital is an IT services agency based in:

• Republic of Moldova: or. Chisinau, Str. Pushkin 8, Mediacor Creative Center
• Romania: or. Constanta, Str. Pushkin 8, Mediacor Creative Center

For questions about this policy or your data, you can contact us at:

• E-mail: contact@activedigital.ro
• Telephone: +40 371 783 180
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2. The data we collect

We collect and process the following types of personal data, depending on your interaction with us:

• Data provided directly by you:
  
  • Name and surname;
  • Email address;
  • Phone number;
  • Other information provided through the contact form or in communications with us (e.g. project details).
• Automatically collected data:
  
  • IP address;
  • Device information (e.g. browser type, operating system);
  • Data about the use of the website (e.g. pages visited, time spent), collected through cookies and similar technologies (see Cookies Policy).
• Data provided in the context of services:
  
  • Information necessary for the execution of contracts (e.g. billing data, project specifications).
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3. Purpose and legal basis of processing

We process your data for the following purposes and on the following legal grounds:

• To respond to your requests:
  
  • Basis: Legitimate interest to communicate with users and potential customers.
  • Ex. Reply to messages sent through the contact form.
• To provide the requested services:
  
  • Grounds: Execution of a contract or pre-contractual steps.
  • Ex. Development of a website according to agreed specifications.
• For marketing and promotion:
  
  • Basis: Your explicit consent (e.g. newsletter subscription).
  • Ex. Sending personalized offers or news about our services.
• To improve the site:
  
  • Grounds: Legitimate interest in optimizing the user experience.
  • Ex. Data analysis through Google Analytics.
• For the fulfillment of legal obligations:
  
  • Basis: Legal obligation.
  • Ex. Issuance of invoices and tax reporting.
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4. How we collect data

We collect the data:

• Through the contact form on the website;
• By email or phone, when you contact us directly;
• Automatically, through cookies and other tracking technologies (details in the Cookies Policy);
• In the framework of contractual cooperation, through the documents and information provided by you.
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5. Duration of data storage

• Data collected through the contact form or direct communications are retained for a period of time 2 yearssince the last interaction, unless you ask us to delete them earlier.
• Data from contracts and invoices are kept in accordance with legal obligations (e.g. 5 years in the Republic of Moldova and 10 years in Romania for accounting documents).
• Analytical data (e.g. Google Analytics) are stored for a while 26 months, according to the default settings.

After the expiration of the storage period, the data is deleted or anonymized, unless there is a legal obligation to keep it longer.

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6. To whom we disclose the data

We do not sell or rent your data to third parties. We can disclose the data:

• Service Providers:
  
  • Ex. Hosting companies (for website storage), Google (for analytics), email marketing platforms (with your consent).
  • These providers are contractually obliged to respect the confidentiality of data.
• The authorities:
  
  • If necessary to comply with legal obligations or to respond to official requests (e.g. tax inspections).
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7. Transfer of data outside the EU/EEA

Some of the tools we use (e.g. Google Analytics) may involve the transfer of data to the United States or other countries outside the European Economic Area (EEA). We ensure that such transfers comply with the requirements of the GDPR by using Standard Contractual Clauses or other legal mechanisms.

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8. Your rights

According to GDPR and local law, you have the following rights:

• Right of access: You can request information about the data we hold about you.
• Right to rectification: You can request the correction of inaccurate data.
• Right to erasure (“right to be forgotten”): You can request the deletion of your data, except where we are legally obliged to keep it.
• Right to restriction of processing: You can limit how we use the data.
• Right to data portability: You can request the transfer of data to another operator.
• The Right to Oppose: You can refuse the processing of data for marketing purposes or on the basis of legitimate interest.
• Right to withdraw consent: If we process data on the basis of consent, you can withdraw it at any time.

To exercise these rights, please contact us at contact@activedigital.ro (mailto: contact@activedigital.ro). We will respond to requests within 30 days.

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9. Data security

We implement technical and organizational measures to protect your data against unauthorized access, loss or alteration. These include:

• Encryption of data transmitted through the site (e.g. HTTPS protocol);
• Restricted access to data only for authorized personnel;
• Regular backups and updated security systems.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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10. Changes to the Privacy Policy

We reserve the right to update this policy from time to time. The revised version will be published on the site, and the date of the last update will be indicated at the top. We encourage you to check this page periodically.

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11. Contact and complaints

If you have questions or concerns about how we handle your data, you can contact us at:

• E-mail: contact@activedigital.ro
• Telephone: +40 371 783 180
• Addresses:
  
  • Republic of Moldova: city. Chisinau, Str. Pushkin 8, Mediacor Creative Center
  • Romania: or. Constanta, Str. Pushkin 8, Mediacor Creative Center

You also have the right to lodge a complaint with the data protection authorities:

• Republic of Moldova: National Center for Personal Data Protection (www.datepersonale.md)
• Romania: National Supervisory Authority for the Processing of Personal Data (www.dataprotection.ro)

Thank you for placing your trust in us! At Active Digital, the privacy of your data is a priority.

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