Digital applications and their impact in various industries
We explore how digital applications are transforming various sectors of the economy, from banking and health to education and agriculture. These smart applications not only streamline processes and reduce costs, but also change the way we interact with technology, providing customized and innovative solutions that meet the specific needs of users and industries.
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Digital applications and their impact in industries
What is paramount in application development? Smart functionalities and features? IoT? Complete digital experiences? Virtual reality? Quick response to specific or contextual user needs?
Surely the power of applications is becoming more and more evident as the days go by. As apps become smarter and more able to respond to specific situations, people are put on the back burner.
These types of changes are felt in all industries. From entertainment companies to banking, construction, human resources, health, real estate, education and more, everything now seems app-driven. Apps created to provide the right solutions at the right time and able to track data and behaviors to offer new business directions.
In which industry is the activity of people being replaced by applications the fastest?
Application innovation is a growing phenomenon, and the banking industry is one of the most affected by the digital transformation. The shift from traditional to digital banking has had a significant impact, especially on employees.
Currently, banking agencies are being replaced by web and mobile applications that provide the same services in less time and remotely. Smart applications are able to extract customer information and interpret it, providing valuable clues about their behavior in relation to products and services. These changes began long before the 2020 pandemic, but the pandemic has accelerated the digital transformation in finance.
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Despite these changes, it is important to remember that the humanization of interactions remains a valuable element in financial processes. Customers expect this type of interaction in certain situations, such as getting answers or support for atypical situations or interacting with the human part of a brand. With the innovation of applications, some services no longer require specific teams, but can be taken over entirely by applications, such as obtaining a credit or a financial guarantee. However, applications cannot completely replace employees, as there are certain situations in which human intervention is necessary.
Here are some examples of applications that can replace the work of people in the banking system:
Mobile application for dynamic and secure banking
CIM Bank has developed a mobile application to extend banking to the mobile market through intuitive and secure trading tools. The application includes the following extensive functionality:
- payment of invoices by QR code/document scan
- secure access to the account using biometric functionalities
- Secure transactions through the use of built-in security functionalities
This mobile application has been developed to meet the needs of the customer to have a secure and functional mobile solution. Users can securely log into their bank account through the application, which facilitates access to the information included in the responsive website provided by CIM Bank. Two-step authentication is available through the use of biometric functionalities. Customers can also interact with the existing website and authorize transactions using pre-existing security features in their mobile device. The application improves the functionality of the website by introducing new options, such as bill payment via QR or scanning documents.
Development of financial application for banks
The bank needed a digital solution that would unify the processes for obtaining loans and reduce the risk of errors, data loss and delays.
The developed application is a digital solution that enables simple, intuitive and secure loan application management for multiple users, including partners, applicants/cliemakers and loan provider. This synchronizes two platforms:
- an intranet platform for bank employees
- an external platform for partners and applicants/customers
The application was developed using Agile software methodology and the latest versions of ASP.NET and. NET framework. The architecture is logical, simple, intuitive, robust and scalable, integrating performance optimizations for high-traffic scenarios.
For hosting, IIS was used on Windows Server, which provides security and speed. Built-in functionalities such as enhanced caching and compression have also been highlighted to provide high performance for all user access levels.
Software solution for invoice management
The company needed to develop a software solution that would provide effective control over the processes of issuing invoices and financial flows.
A complex but intuitive software solution has been developed that automates and simplifies the processes of managing invoices and financial flows at several levels. The main directions of the project include:
- Creating a digital framework for financial management that integrates various financial actions and operations to ensure productivity, using smart filters and automated features.
- Development of a management system of invoices and financial flows that meets the needs of users and managers, based on the requirements in the project, largely defined by the finance department.
- Focus on creating flexible tools for data management and export, intuitive data displays and automated processes to eliminate redundant and time-consuming actions.
Smart applications support a wide range of areas
These include: health, retail, manufacturing, finance, marketing, cybersecurity, transportation and logistics, as well as other industries. These applications are designed to improve business processes, automate repetitive tasks, and reduce operational costs. In addition, through the use of machine learning algorithms and artificial intelligence, these applications are able to provide personalized solutions and identify patterns and trends that can be used to make informed decisions.
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MAIN REQUIREMENTS OF THE INDUSTRY
- Education: provision of online courses, communication and examinations;
- Real estate: remote trading and communication, virtual viewing of properties, etc. ;
- Human resources: online interviews, online transfer of data and documents;
- Retail: development of e-commerce platforms and online promotion;
- Health: online assessments, triage, online appointments;
- Restaurants: migration of online activities and staff training for online sales.
THE MAIN CHALLENGES OF COMPANIES
- Lack of digital training of employees;
- Lack of expertise in the adoption of digital initiatives;
- Inflexible organizational architectures;
- Lack of experience in developing digital strategies;
- Budget limitations.
HOW SMART APPS SOLVE THESE CHALLENGES
- Education: Dedicated desktop, web and mobile platforms;
- Real estate: specialized digital solutions and tools (web platforms, online marketplaces, etc.) ;
- Human Resources: Personalized HR platforms for recruitment, evaluation and communication (all-in-one platforms, chatbots, specialized applications, etc.) ;
- Retail: Customized e-commerce platforms (web portal, online marketplaces, online stores, etc.) ;
- Health: mobile and web applications, dedicated websites, interactive applications;
- Restaurants: Complete solutions for sales, promotion and delivery, extensive functionality for tracking customer behavior and running loyalty programs (CRM systems).
Other industries looking to grow using digital transformation
Not all industries see the development of smart applications and the evolution of technology as threats or challenges. In a number of companies, digital transformation is perceived as an engine that accelerates not only the evolution of the market — but, implicitly, of business.
If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking. — Richard Buckminster Fuller
Thus, we see that many industries see digital transformation as a means of growth and development. Here are some examples of industries that are trying to expand their business through digitalization:
- Agriculture — by using IoT sensors, data analytics and blockchain technology, agriculture can be much more efficient, reducing losses and eliminating intermediaries. Farmers can access information on weather conditions, soil and water quality, and use this data to make better decisions about when to plant, when to harvest and use fertilizers.
- Health - through the use of telemedicine, data analytics and artificial intelligence, patients can receive faster and more accurate diagnoses, and doctors can access information and analysis from multiple sources, providing personalized treatments. The technology can also be used to monitor the health of patients and provide preventive interventions.
- Transportation - by using autonomous vehicles and smart mobility solutions, transportation can be much safer and more efficient. Autonomous vehicles can reduce accidents and improve traffic, and smart mobility solutions can help manage traffic and reduce waiting times.
- Retail — through the use of e-commerce, data analytics, and blockchain technology, retail can provide a much more personalized and efficient experience. E-commerce allows customers to buy products online and receive them at home, and data analytics and blockchain technology allow retailers to provide personalized recommendations and manage inventory more efficiently.
- Education - through the use of online learning, data analytics and artificial intelligence, education can be much more accessible and effective. Online learning can be more flexible and convenient for students, and data analytics and artificial intelligence can be used to provide better feedback and personalize the learning experience.
